Vermont Wooden Toys

~Help Page~


Prefer to order by phone or mail, or having difficulty ordering online?

 Click Here for Telephone Order Info  Click Here for FAQ about Online Orders  Click Here for a Printable Order Form

 


Place an order by phone

If you prefer to order by phone, just call us at 802-738-5266 & we will be pleased to take your order. We can also advise you of delivery dates if you so desire. Please have the shipping address & your credit card information handy. If we do not hear the phone (toymaking is sometimes a noisey undertaking), just leave your phone number & a good time to return your call & we will do so promptly. If you prefer to use your AmEx card, you will have to order online.


Difficulty ordering online

If you are experiencing difficulty ordering online with our secure online credit card processor, it is usually for one of 3 reasons. Please see the following FAQ for help with placing your order online:


1. I want to place an order by credit card, but I do not wish to open a Paypal Account. How is this done?

Once you have begun the checkout process, you are directed to a page which offers the option "LOG INTO PAYPAL". Directly to the left of this option, you will find the message below:

Don't have a PayPal account?
Use your credit card or bank account (where available).
Continue

Just click on the blue Continue link & you will be sent to a page where you can place your order by credit card (Visa, Mastercard, Discover, AmEx, or your Bankcard) without opening a Paypal account.


2. I wish my order shipped to an address different than mine. How can I do this?

On the Review Your Payment page, below the listing of the items you have chosen to order & your "Payment Method" info, you will find the "Shipping Address" information you have entered for yourself on the previous page. Below your address is option "Change". Click on Change & you can enter a different address to which your item(s) will be shipped. If you are shipping to multiple addresses, you will have to order items separately online. However, alternatively, you can call us or email us & we will be glad to make changes for you (802-738-5266 or rvoake@vermontwoodentoys.com).



3. I wish to have a gift tag message included with my order. How is this done?

On the Review Your Payment page, on the left hand side just below the listing of the items you have chosen to order, you will find the option + Gift Tag? Message? Other? . Just click on the + and a drop down box will appear in which you can write a message to be included on our gift card.


Other FAQ:

How will I know that my order went through OK?

You will receive an order confirmation email, both from ourselves & from Paypal, our secure credit card processor.

How can I find out when my order will be shipped?

You will receive an order confirmation email from us, indicating timing information about your order.

I need my order to arrive by a certain date. How can I find out if this is possible before I place my order ?

If you need your order to arrive by a certain date, just call or email us at 802-738-5266 or rvoake@vermontwoodentoys.com. We can let you know whether we can meet your needs.


 

Printable Order Form:

*** If you wish, you can cut & paste the order form below into another application of your choice. Or click here to be directed to our "Printable Order Form" page.


Vermont Wooden Toys

 

ORDER FORM


Sold to:

Sold to Address:

City, State, Zip:

**Your E-Mail Return Address is necessary for us to confirm your order via e-mail.

** E-Mail Address for Order Confirmation:


Ship to:

Ship to Address:

City, State, Zip:

Date or Holiday Toy Needed:

 Quantity  Toy  Price Each  Total
       
       
       
     Sub-Total  
     6% Sales tax (VT residents only)  
   
 Merchandise Total (each address) Shipping & Handling Charges
Up to $60.00 $15.95
$60.01 - $95.00 $19.95
$95.01 - $144.00 $28.95
$144.01 - $158.00 $38.95
$158.01 & Over $47.95
 Shipping  
     Total  

SPECIAL INSTRUCTIONS OR NEEDS:


Method of Payment

Check Enclosed Mastercard Visa Discover Card

Telephone Number:

THE BEST TIME TO REACH ME IS BETWEEN THE TIMES OF:

If you would prefer to telephone us, call 802-738-5266. You may safely leave your Credit Card Information on the answering machine if we do not pick up.
Mail form to:

Vermont Wooden Toys

31 Tilden Hill Rd

Norwich, Vermont 05055